At Snout, we care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, app, and related services (collectively, the “Platform”). By using Snout, you agree to this Policy.

1. Our Commitment

We are committed to safeguarding the privacy of all Snout users both human and canine companions. This policy outlines how we handle your personal data responsibly, transparently, and securely.

2. Information We Collect

We may collect, store, and use the following types of personal information:

• Device & Usage Information: Data about your device and your visits to or use of the Platform (e.g., IP address, geographical location, browser type and version, operating system, referral source, visit duration, and navigation behavior).

• Account Information: Details you provide when registering, such as your name, email address, and password.

• Dog Profile Information: Information you share when completing your dog’s profile (e.g., name, breed, age, and behavioral notes).

• Communications: The content and metadata of any communication you send to us through the Platform or email.

• Additional Information: Any other personal information you choose to share with us voluntarily.

3. Use by Minors

Snout is designed for adult users. You must be at least 18 years old (or the age of majority in your country) to register and create an account. Users under 18 may use Snout only under the supervision and consent of a parent or legal guardian who owns the account and agrees to these Terms.

4. Third-Party Personal Information

If you share information about another person (for example, another household member), you must have their consent to disclose and allow Snout to process that data in accordance with this policy.

5. How We Use Your Information

We may use your personal data to:

• Personalize your experience on Snout.

• Send you notifications, updates, and reminders that you’ve opted into.

• Email you newsletters or marketing content (you can unsubscribe anytime).

• Provide marketing communications that we believe may interest you, including from trusted partners (only with your consent).

• Generate anonymized statistics about our users and their dogs to improve training recommendations and app performance.

• Respond to your inquiries, feedback, or complaints.

• Maintain the safety, integrity, and functionality of our Platform.

We will never sell your personal information to third parties for direct marketing purposes.

6. Advertising and Analytics

We may use identifiers such as IDFA (Identifier for Advertisers) to provide personalized ads and measure their performance. If you consent, this may include sharing limited usage or revenue data with third-party marketing partners to help us show you relevant and useful content. You can withdraw consent anytime in your device settings.

7. Retention of Data

We keep your personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

8. Uploaded Media

• You retain ownership of all photos and videos you upload.

• You confirm you have the consent of anyone who appears in your content.

• Training videos are securely stored so you can review your progress they are never shared publicly or used for marketing without your permission.

• Challenge submissions (e.g., community events or contests) may be used in Snout’s marketing or social channels with your consent.

• You may request that any uploaded content be deleted or edited at any time.

9. Legal and Security Retention

We may retain or disclose personal data if:

• Required by law or regulation.

• Necessary for ongoing or potential legal proceedings.

• Needed to establish, exercise, or defend our legal rights (including fraud prevention).

10. Security

We use reasonable technical and organizational measures to prevent loss, misuse, or unauthorized access to your personal information, including:

• Password and firewall-protected servers.

• Encrypted data transfers where possible.

However, please note that no internet transmission is entirely secure, and we cannot guarantee absolute data security.

11. Your Responsibility

You are responsible for maintaining the confidentiality of your account password. We will never ask for your password outside of the secure login process on the Platform.

12. Your Rights

You may request to access, correct, or delete your personal information at any time by contacting us at support@snoutapp.com. We will process all requests in accordance with applicable data protection laws.

13. Third-Party Links

Our Platform may include links to third-party websites or services. Snout is not responsible for the privacy practices or policies of these third parties.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be posted on the Platform, and significant updates will be communicated to you directly.

15. Contact Us

This Platform is owned and operated by Snout, Inc.

Address: Los Angeles, California, USA
Email: support@snoutapp.com
Data Protection Officer: Privacy Team at Snout, Inc.